Privacy Policy

Thank you for choosing N’ Perfect Balance, Inc. (“we,” “us,” “our”). We respect your privacy and are committed to protecting your personal and health information. This Privacy Policy explains what information we collect, how we use it, with whom we share it, your rights, and how to contact us.

1. Information We Collect

We collect several types of information, including:

a. Personal Identification Information

Name
Email address
Phone number
Address (if provided)
Insurance provider (if applicable)

b. Health / Therapy Related Information

Information relevant to therapy, marital/family/teen/sex therapy, etc.
Any sensitive personal data you provide during assessments, counseling sessions, or via the client portal

c. Technical / Website Usage Information

IP address
Browser type and version
Pages visited
Date/time stamps
Clickstream data

d. Other Information

Information submitted via forms (appointment requests, free consultations, contact us forms)
Information from blogs, events, workshops, etc.

2. How We Use Your Information

We use the information we collect for purposes including, but not limited to:

Providing therapy, counseling, workshops, events, and associated services
Scheduling and managing appointments
Billing and insurance verification
Operating, maintaining, and improving our website and services
Communicating with you: responding to inquiries; sending appointment reminders, updates, newsletters, or other communications if you’ve consented
Ensuring security of our systems and preventing fraud or misuse
Complying with legal and professional obligations (e.g. record-keeping requirements, reporting mandates)

3. Legal Bases for Processing (if applicable)

Depending on where you live, we rely on one or more of the following legal bases to process your personal and health information:

Consent (you agree to us collecting and using your personal/health info for specific purposes)
Contract (e.g. to provide therapy once you engage us)
Legal obligation
Vital interests or public health (in rare cases)
Our legitimate interests (to maintain, secure, and improve services), provided those are not overridden by your fundamental rights

4. Sharing & Disclosure of Information

We may share your information with:

Our staff and therapists, who need it to provide services
Insurance companies, when required by you and/or required for billing
Third‐party service providers (e.g. hosting providers, website platform, email service, analytics) who assist in operating our website or services, under agreements that they protect your data
Legal authorities, when required by law or to protect our rights, property, safety, or as required under professional or ethical obligations
With your explicit consent (for instance, if you want us to share records with another provider)

5. Client Portal & Secure Data

You access certain services via a Client Portal / Prospective Client Portal which is protected (“clientsecure.me”). We use secure, encrypted channels for the transmission and storage of sensitive information. Only authorized personnel have access to your therapy records, and we follow applicable professional confidentiality and security standards.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Enable website functionality
Analyze usage to improve our site and services
Provide any personalized content or marketing (if applicable)

You may have the option to accept or reject non-essential cookies. Note that rejecting certain cookies may affect site functionality.

7. Third‐Party Tools & Links

We use Google reCAPTCHA on forms to prevent spam and abuse. The Google Privacy Policy and Terms of Service apply. N' Perfect Balance
Our website may contain links to external websites (for example, for resources, partners, blogs). We are not responsible for the privacy practices of those sites.

8. Your Rights & Choices

Depending on where you live (state law, country law), you may have rights such as:

Access: request a copy of your personal / health information
Correction: request corrections to inaccurate or incomplete info
Deletion: request deletion of your personal data, subject to professional and legal record-keeping requirements
Restriction: ask to restrict certain uses or disclosures
Objection: object to certain processing (for example, for marketing)
Data portability: obtain your data in a usable format

If you receive marketing or newsletter communications and wish to opt out, any such communication will include an unsubscribe option.

9. Data Security

We implement administrative, physical, and technical safeguards to protect your information, including:

Encryption of data in transit and at rest when possible
Access controls so only authorized personnel can access certain data
Secure authentication for client portal usage
Regular review of security practices

10. Retention

We retain your personal and health information only as long as needed to provide services, comply with legal / professional record‐keeping obligations, resolve disputes, and enforce agreements. After then, we securely delete or de‐identify your data.

11. Children & Minors

If you are under 18, please have a parent or guardian review this policy with you. For certain services (e.g. teen therapy), we may require parental consent or follow special rules depending on state law.

12. Changes to This Privacy Policy

We may update this policy from time to time. When we do, we will update the “Last updated” date. If changes are significant, we may provide notice via email, on our site, or other reasonable means.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

N’ Perfect Balance, Inc.

Address: 3568 Habersham at Northlake Road, Building K., Tucker, Georgia 30084

Phone: 678-585-2300 or toll-free 833-559-1999

Fax: 770-302-0892

Email: support@nperfectbalance.com