Privacy Policy

 Thank you for choosing N’ Perfect Balance, Inc. (“we,” “us,” “our”). We respect your privacy and are committed to protecting your personal and health information. This Privacy Policy explains what information we collect, how we use it, with whom we share it, your rights, and how to contact us.

1. Information We Collect

We collect several types of information, including:

a. Personal Identification Information

• Name      
• Email      address 
• Phone      number 
• Address      (if provided) 
• Insurance      provider (if applicable) 

b. Health / Therapy Related Information

• Information      relevant to therapy, marital/family/teen/sex therapy, etc. 
• Any      sensitive personal data you provide during assessments, counseling      sessions, or via the client portal 

c. Technical / Website Usage Information

• IP      address 
• Browser      type and version 
• Pages      visited 
• Date/time      stamps 
• Clickstream      data 

d. Other Information

• Information      submitted via forms (appointment requests, free consultations, contact us      forms) 
• Information      from blogs, events, workshops, etc. 

2. How We Use Your Information

We use the information we collect for purposes including, but not limited to:

• Providing      therapy, counseling, workshops, events, and associated services 
• Scheduling      and managing appointments 
• Billing      and insurance verification 
• Operating,      maintaining, and improving our website and services 
• Communicating      with you: responding to inquiries; sending appointment reminders, updates,      newsletters, or other communications if you’ve consented 
• Ensuring      security of our systems and preventing fraud or misuse 
• Complying      with legal and professional obligations (e.g. record-keeping requirements,      reporting mandates) 

3. Legal Bases for Processing (if applicable)

Depending on where you live, we rely on one or more of the following legal bases to process your personal and health information:

• Consent      (you agree to us collecting and using your personal/health info for      specific purposes) 
• Contract      (e.g. to provide therapy once you engage us) 
• Legal      obligation 
• Vital      interests or public health (in rare cases) 
• Our      legitimate interests (to maintain, secure, and improve services), provided      those are not overridden by your fundamental rights 

4. Sharing & Disclosure of Information

We may share your information with:

• Our      staff and therapists, who need it to provide services 
• Insurance      companies, when required by you and/or required for billing 
• Third‐party      service providers (e.g. hosting providers, website platform, email      service, analytics) who assist in operating our website or services, under      agreements that they protect your data 
• Legal      authorities, when required by law or to protect our rights, property,      safety, or as required under professional or ethical obligations 
• With      your explicit consent (for instance, if you want us to share records with      another provider) 

5. Client Portal & Secure Data

You access certain services via a Client Portal / Prospective Client Portal which is protected (“clientsecure.me”). We use secure, encrypted channels for the transmission and storage of sensitive information. Only authorized personnel have access to your therapy records, and we follow applicable professional confidentiality and security standards.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Enable      website functionality 
• Analyze      usage to improve our site and services 
• Provide      any personalized content or marketing (if applicable) 

You may have the option to accept or reject non-essential cookies. Note that rejecting certain cookies may affect site functionality.

7. Third‐Party Tools & Links

• We      use Google reCAPTCHA on forms to prevent spam and abuse. The Google      Privacy Policy and Terms of Service apply. N' Perfect Balance 
• Our      website may contain links to external websites (for example, for      resources, partners, blogs). We are not responsible for the privacy      practices of those sites. 

8. Your Rights & Choices

Depending on where you live (state law, country law), you may have rights such as:

• Access:      request a copy of your personal / health information 
• Correction:      request corrections to inaccurate or incomplete info 
• Deletion:      request deletion of your personal data, subject to professional and legal      record-keeping requirements 
• Restriction:      ask to restrict certain uses or disclosures 
• Objection:      object to certain processing (for example, for marketing) 
• Data      portability: obtain your data in a usable format 

If you receive marketing or newsletter communications and wish to opt out, any such communication will include an unsubscribe option.

9. Data Security

We implement administrative, physical, and technical safeguards to protect your information, including:

• Encryption      of data in transit and at rest when possible 
• Access      controls so only authorized personnel can access certain data 
• Secure      authentication for client portal usage 
• Regular      review of security practices 

10. Retention

We retain your personal and health information only as long as needed to provide services, comply with legal / professional record‐keeping obligations, resolve disputes, and enforce agreements. After then, we securely delete or de‐identify your data.

11. Children & Minors

If you are under 18, please have a parent or guardian review this policy with you. For certain services (e.g. teen therapy), we may require parental consent or follow special rules depending on state law.

12. Changes to This Privacy Policy

We may update this policy from time to time. When we do, we will update the “Last updated” date. If changes are significant, we may provide notice via email, on our site, or other reasonable means.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

N’ Perfect Balance, Inc.

Address: 3568 Habersham at Northlake Road, Building K., Tucker, Georgia 30084 

Phone: 678-585-2300 or toll-free 833-559-1999 

Fax: 770-302-0892 

Email: support@nperfectbalance.com