Success is not final, failure is not fatal: it's the courage to continue that counts.

All new clients are asked to begin by scheduling a free 15-minute consultation. This consultation allows us to understand your needs, answer general questions, and determine whether our services are the right fit before starting therapy.

👉 Schedule your consultation or manage appointments through the Client Portal:
https://nperfectbalance.clientsecure.me/

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If you are a prospective client and have general, non-clinical questions about our services, insurance, or availability prior to scheduling with us or need help scheduling, you are welcome to submit an inquiry using our secure contact form:

👉 Submit an Inquiry:
https://nperfectbalance.clientsecure.me/contact-widget

Please note: This form is not monitored for urgent or crisis situations.

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Existing clients who need to reschedule or cancel an appointment should do so through the Client Portal at least 48 hours prior to their scheduled session.

If you are within the 48-hour window or need assistance, please contact our office at 

678-585-2300.

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All appointment confirmations, reminders, and secure messages will come from:
Client Portal yourprovider@simplepractice.com

Please check your inbox and spam folder to ensure you receive all communications.
For non-urgent matters, we strongly recommend using the secure messaging feature within your Client Portal to communicate with your provider or our administrative team.

We require a 48-hour notice for all appointment cancellations or reschedules.
Appointments cancelled or rescheduled within 48 hours of the scheduled session time will be considered late and are subject to a $75 late-cancellation fee.

Virtual sessions are conducted through our secure Telehealth platform.
If you plan to attend your session using a phone or tablet, please download the Telehealth app from your device’s app store prior to your appointment time.

We accept insurance because we believe in access to care; however, insurance benefits vary by plan and provider. If we accept your insurance, you  may be subject to an out-of-pocket cost; however, this is not guaranteed for all plans. While we verify benefits prior to your first session, clients are strongly encouraged to contact their insurance provider directly to understand deductibles, coinsurance, and coverage limitations. Clients who choose not to use insurance may still receive services.

Self-pay services are offered at a flat, standard rate that does not vary by provider or location. Fee details are reviewed directly with clients prior to the start of services.
In certain circumstances, hardship-based rate adjustments or short-term discounts may be available and are evaluated on a case-by-case basis. 

If you have questions regarding insurance, EAP services, or standard fees, please contact us at 678-585-2300, chat with your provider using your secure message, submit an inquiry using the secure form above or send an email to support@nperfectbalance.com. 

To update your payment method, log in to your Client Portal:
https://nperfectbalance.clientsecure.me/